Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and Bot Engine LLC (“Bot Engine”, “we”, “us”), operator of the AIV platform (“AIV”, the “Service”). By creating an account or using the Service you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service.

You must be at least 16 years old (or the age of digital consent in your country) and able to form a binding contract. When you create an account you confirm that you meet this age requirement. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account. Notify us promptly of any unauthorized use. If you use the Service on behalf of an organization, you represent that you are authorized to bind it, and “you” means both you and that organization.

Some features require a paid plan or consume credits, as described on our pricing page. Fees are billed in advance and, except where required by law or expressly stated, are non-refundable. We may change plans, limits, or pricing on reasonable notice; changes do not apply retroactively to the current paid term. Credits have no cash value; where credits expire, the expiry period is stated at the point of purchase and applies only as stated there. You are responsible for any applicable taxes. We do not offer service credits or other monetary compensation for interruptions, and nothing on our website, in a proposal, or in correspondence creates a service-level commitment unless we have signed a separate written service-level agreement with you.

You agree not to, and not to allow anyone to:

• Upload, host, or distribute content that is unlawful, infringing, defamatory, or that you do not have the rights to use;
• Upload malware, or use the Service to attack, probe, or disrupt any system, or to circumvent security, rate limits, or usage limits;
• Reverse engineer, scrape, or resell the Service except as permitted by law;
• Use the Service to violate anyone's privacy, or to upload any of the categories of data listed in section 5;
• Infringe intellectual property, misrepresent authorship, or remove proprietary notices;
• Use the Service for any high-risk activity where failure could lead to death, personal injury, or environmental damage.

We may investigate suspected violations and may suspend or remove content or accounts that breach these Terms.

You must not upload to, store in, generate with, or transmit through the Service any of the following — whether in a model, texture, filename, scene setting, hotspot, script, assistant knowledge-base document, support message, or anywhere else:

• Special-category personal data under Article 9 GDPR — data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, genetic or biometric data used to identify a person, data concerning health, or data concerning a person’s sex life or sexual orientation.
• Health and patient information — protected health information (PHI), medical records, patient identifiers, or scans and imaging relating to an identifiable patient, or anything else subject to HIPAA or an equivalent health privacy law.
• Payment and financial data— full payment card numbers, CVV/CVC codes, bank account or IBAN details, or anything else within the scope of PCI DSS.
• Government and identity data — passport, national identity, social security, tax, or driving licence numbers, or scans of identity documents.
• Credentials and secrets — passwords, private keys, or access tokens for any system other than the third-party AI provider keys the Service is explicitly designed to store for you.
• Children’s data — personal data of anyone under 16, or under the age of digital consent where they live.
• Confidential, classified, or export-controlled material — trade secrets or confidential information you are not free to disclose, material classified by any government, and technical data subject to export-control or sanctions regimes (including ITAR- or EAR-controlled data).

If you upload any of the above, you do so in breach of these Terms and entirely at your own risk. You are solely responsible for having a lawful basis and any required agreements, notices, or consents in place, and for the consequences. We do not act as a HIPAA business associate, a PCI service provider, or a processor of Article 9 data, and we do not offer a business associate agreement or any equivalent. We may remove such content and suspend the account without notice, and section 15 (indemnification) applies to any claim arising from it.

If you need to work with a model derived from sensitive source material, anonymise or de-identify it before you upload it, so that no individual can be identified from what reaches the Service.

You retain all ownership of the models, images, text, scripts, and other materials you upload or create (“Your Content”). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt (for example, transcode or compress), and display Your Content solely to operate, secure, and improve the Service and to provide the features you use (such as public embeds). This licence ends when you delete Your Content or your account, except for residual backups kept for a limited period and anything you have made public that others have already copied.

You represent and warrant that you own or have all necessary rights to Your Content, that it does not infringe third-party rights or violate any law, and that it contains none of the categories of data listed in section 5.

The Service, including its software, design, and trademarks, is owned by Bot Engine or its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service in accordance with these Terms. No other rights are granted. Feedback, ideas, or suggestions you send us may be used without restriction, attribution, or compensation of any kind.

Optional AI assistant features rely on third-party providers (for example OpenAI, Anthropic, Google, Deepgram, ElevenLabs, or Cartesia) that you enable using your own credentials. Your use of those providers is governed by their terms, and you are responsible for your keys, your usage, and any content you send them. AI output can be inaccurate or incomplete; you are responsible for reviewing it before relying on it. We are not responsible for third-party services and do not warrant their availability, output, or security.

AIV can display anatomical, educational, and other models, but it is not a medical device and is not intended for diagnosis, treatment, clinical decision-making, or any other professional advice. It has not been assessed, registered, or certified under Regulation (EU) 2017/745, the US Federal Food, Drug, and Cosmetic Act, or any equivalent regime. Do not rely on the Service, or on any AI output, as a substitute for qualified professional judgment. You use the Service for any such purpose entirely at your own risk.

We respect intellectual property rights and we act on valid notices.

DMCA notices (United States). If you believe content on AIV infringes your copyright, send a written notice under 17 U.S.C. §512(c)(3) to our designated agent. Your notice must include: your physical or electronic signature; identification of the copyrighted work; identification of the material claimed to be infringing and enough detail for us to locate it (for example the embed URL); your contact details; a statement that you have a good-faith belief the use is not authorized; and a statement, under penalty of perjury, that the information is accurate and that you are authorized to act for the rights owner.

Designated agent: Copyright Agent, Bot Engine LLC, 1309 Coffeen Ave, Sheridan, Wyoming 82801, USA — [email protected].

We will remove or disable access to material that is the subject of a valid notice and notify the user who posted it, who may submit a counter-notice under 17 U.S.C. §512(g)(3). We terminate the accounts of repeat infringers in appropriate circumstances.

Notice and action (European Union). Under Article 16 of Regulation (EU) 2022/2065 (the Digital Services Act), anyone may notify us of content they consider illegal by emailing [email protected], which is our electronic point of contact for that purpose. Please explain why you consider the content illegal, give the exact URL, and include your name and email. We will confirm receipt, decide without undue delay, and tell you the outcome and the reasons for it. Notices and communications may be submitted in English.

Submitting a notice creates no entitlement to any payment, reward, or share of any amount.

If you believe you have found a security vulnerability in the Service, please tell us at [email protected] with enough detail to reproduce it, and give us a reasonable opportunity to fix it before disclosing it publicly.

Research must stay within the law and within these Terms. You must not: access, modify, or exfiltrate data that is not your own; degrade, overload, or interrupt the Service, or run automated scanning that does so; use social engineering, phishing, or physical attacks against us, our staff, or our providers; or retain any data you obtained. If you follow these rules and act in good faith, we will not pursue legal action against you for the research itself, and we will work with you on a coordinated disclosure timeline.

We work hard to keep the Service available and secure, but we may modify, suspend, or discontinue features, and we may perform maintenance, without liability, except as required by law or under a separate written service-level agreement signed by us. Where we discontinue a feature you are actively paying for, we will give you reasonable advance notice by email. We may set and enforce technical limits to protect the Service and other users.

To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, error-free, or secure.

Nothing in this section limits or excludes any warranty or right that cannot be limited or excluded under the mandatory law that applies to you as a consumer.

To the maximum extent permitted by applicable law, Bot Engine and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or related to your use of (or inability to use) the Service, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, our total aggregate liability for all claims relating to the Service in any 12-month period is limited to the greater of (a) the amount you paid us for the Service in that period, or (b) EUR 100.

These limitations do not apply to liability that cannot be excluded or limited under applicable law — for example, liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct where the applicable law does not permit their exclusion, or for a consumer’s non-excludable statutory rights. Where liability cannot be excluded but can be limited, it is limited to the extent permitted; where the applicable law does not permit a limitation to be reduced to a permitted level, the limitation does not apply to that claim while remaining fully effective for all others.

Nothing in these Terms limits or excludes liability under Directive 85/374/EEC or Directive (EU) 2024/2853 on liability for defective products, or under any equivalent product-liability law, to the extent that law prohibits such limitation.

To the extent permitted by law, you agree to indemnify and hold Bot Engine harmless from any claims, damages, liabilities, and reasonable expenses (including legal fees) arising from Your Content, your use of the Service, your upload of any data prohibited by section 5, or your breach of these Terms or of any law or third-party right. This section does not apply to the extent a claim results from our own breach or unlawful conduct, and does not override your non-excludable consumer rights. If you are a consumer, this section applies only where the claim arises from your intentional or negligent breach.

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or other users. Where we suspend or terminate an account, we will tell you the reason unless the law prevents us from doing so. On termination, your right to use the Service ends and we may delete Your Content after a reasonable period, subject to the Privacy Policy — you can export your data before then, as described in the Privacy Policy. Sections that by their nature should survive (including ownership, disclaimers, liability limits, indemnity, and section 17) will survive.

17.1 Consumers in the EU, the EEA, and the UK. If you are a consumer resident in the European Union, the European Economic Area, or the United Kingdom, this section applies to you only as follows: your contract with us is governed by the law of the country where you are habitually resident, and nothing in these Terms deprives you of the protection of the mandatory provisions of that law. You may bring proceedings before the courts of the country where you live, and we will bring any proceedings against you only there. The arbitration agreement, class-action waiver, and jury-trial waiver in 17.4 and 17.5 do not apply to you. You may also be able to use an alternative dispute resolution (ADR) body; a directory of national ADR entities is maintained by the European Commission at consumer-redress.ec.europa.eu.

17.2 Everyone else. For all other users — including businesses, organizations, and consumers outside the EU, EEA, and UK — these Terms and any dispute arising out of or relating to them or to the Service are governed by the laws of the State of Wyoming, USA, excluding its conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods.

17.3 Talk to us first. Before starting arbitration or any proceeding, send a written notice of dispute to [email protected] describing the dispute and the relief you want. We will try to resolve it informally for 60 days. This step is a condition of starting arbitration, and either of us may raise it.

17.4 Binding arbitration. If we cannot resolve the dispute informally, you and Bot Engine agree that it will be resolved by final and binding arbitration administered by the American Arbitration Association under its rules then in effect (Consumer Arbitration Rules where they apply, otherwise the Commercial Arbitration Rules), before a single arbitrator. The seat is Sheridan, Wyoming, USA; hearings may be held by video or on documents alone, and you may ask for a hearing near where you live. The Federal Arbitration Act governs this agreement to arbitrate. Judgment on the award may be entered in any court of competent jurisdiction.

17.5 Individual basis only — class-action and jury waiver. Claims may be brought only in your individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, coordinated, private-attorney-general, or representative proceeding, and the arbitrator may not consolidate the claims of more than one person or award relief to anyone who is not a party. To the extent any claim proceeds in court rather than arbitration, you and Bot Engine each waive any right to a jury trial. If this paragraph 17.5 is found unenforceable as to a particular claim or request for relief, that claim or request is severed and heard in the courts identified in 17.7, and the rest of this section continues to apply to all other claims.

17.6 Your 30-day opt-out. You may opt out of 17.4 and 17.5 by emailing [email protected] with the subject line “Arbitration Opt-Out” and your account email, within 30 days of first accepting these Terms. Opting out does not affect anything else in these Terms and we will not treat it as a reason to refuse you service.

17.7 Exceptions and courts. Either of us may bring an individual claim in small-claims court, and either of us may ask any court of competent jurisdiction for injunctive or equitable relief to stop infringement or misuse of intellectual property or unauthorized access to the Service. For any dispute not subject to arbitration under 17.2 to 17.6, the state and federal courts located in Sheridan County, Wyoming, USA have exclusive jurisdiction, and you consent to their personal jurisdiction and venue. Paragraph 17.1 prevails for the consumers it covers.

If any provision of these Terms is found unenforceable, it is modified to the minimum extent necessary or, if it cannot be modified, severed, and the rest remains in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or successor. Neither of us is liable for failure to perform caused by events beyond our reasonable control. These Terms, together with the Privacy Policy and any plan-specific terms, are the entire agreement between us regarding the Service, and no statement made on our website, in a proposal, in marketing material, or in correspondence creates any warranty or commitment that is not set out here. We may update these Terms; where a change is material we will notify registered users by email at least 30 days before it takes effect, and if you do not accept the change you may stop using the Service and close your account before then.

Bot Engine LLC — 1309 Coffeen Ave, Sheridan, Wyoming 82801, USA.

• General and legal: [email protected] — also our DSA Article 16 point of contact.
• Privacy and data rights: [email protected].
• Copyright / DMCA agent: [email protected].
• Security reports: [email protected] (unpaid — see section 11).